Who we are
Our website address is: https://whitelilyworkshop.com.
Terms & Conditions
Half payment is due within 15 days of invoice. Second half payment is due upon project completion.
Please note that White Lily Workshop cares deeply about ensuring that our customers are completely and 100% satisfied with all choices in their custom pieces, from the sizing to the stain or color and any wording, before physically making our customer's items. Once our customers have provided us with their requests, color choices, and design options and have provided us with their approval on their custom design image, White Lily Workshop will assume that the customer is satisfied with their custom choices. Therefore, no refunds, returns, or exchanges will be permitted as the customer's payment covers the cost of materials and time spent making the custom order. If the customer's item is damaged or an error is present prior to leaving White Lily Workshop to the customer's hands, White Lily Workshop will make every attempt to rectify the item or scenario, whether it be correcting any mistakes, replacing the item, or providing a full refund.
Items
All items are made to order. The customer must indicate before deposit submission if the item is needed by a particular date or time. We work on our projects in the order they were requested, and when a specific deadline is necessary, we work on that outside of regular business hours or our time off. Again, please inquire as to what the timeframe will be before submitting your payment, as there will occasionally be times when we may have an abundance of paid orders to complete.
Deposit
At White Lily Workshop, all items are made to order. White Lily Workshop will expect 50% of the total purchase upfront as a NON-REFUNDABLE deposit. This covers the cost of materials and time spent starting your item or organizing the order. The remaining 50% of your purchase total is expected to be paid upon item completion. The customer is responsible for arranging to pick up/deliver their item. When doing so, White Lily Workshop is not to be held liable for any damage caused after the order is picked up or the order is delivered. White Lily Workshop can deliver for an additional charge, determined upon mileage and possible truck rental, to deliver the customer’s item. White Lily Workshop will have furniture pre-assembled for the customer; however, it would be the customer's responsibility to move the item into their home and to its desired placement. White Lily Workshop is not to be held liable for any damage caused once the item has been unloaded and left in the customer's possession. If the customer would like the furniture item to be assembled or placed in their home, store, room, or location of preference, White Lily Workshop can do so upon request. White Lily Workshop is not to be held liable for any damage caused after the item has been assembled and been left in the customer's possession. Please do not use the furniture item for anything other than the intended purpose. White Lily Workshop is not to be held liable for any injuries caused by misuse of item.
At White Lily Workshop, we take pride in our work and aim to provide each order with the same determination, dedication, respect, and detail accuracy. With this being said, it is the customer's responsibility to ensure the custom piece fits through all walk areas of your home or space; after the item is built, we are not liable for its fitting. There are a lot of tight spaces in some homes, and not all entryways are the same size. Please plan ahead.
Wood
Please note that each item is an original; we hand cut, sand, stain, assemble, paint, and distress each item by hand. No two items are exactly the same. Due to the character of wood, sometimes knots and natural imperfections are present (bumps, grooves, nicks, dents, chips, knots, and slight indentations). We do our best to pick out the best-looking pieces of wood, but minor imperfections help add to the character of our handmade items.
Payments
White Lily Workshop accepts cash, Venmo & Zelle.
Returns, Exchanges & Refunds
Once our customers have provided us with their sizing requests, color choices, and design options and have provided us with their approval on their custom design image, White Lily Workshop will assume that the customer is satisfied with their custom choices. Therefore, no refunds, returns, or exchanges will be permitted as the customer's payment covers the cost of materials and time spent making the custom order.
Cancellations
Cancellations are allowed within 24 hours from the time that the order was placed and paid and are subject to consideration for a full refund.
Comments
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Media
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Cookies
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